Privacy Notice

Effective Date: 09/05/2023



We are Charisma Entertainment Limited (Company Registration No. 09911142, Registered Office: Preston Park House, South Road, Brighton, East Sussex, United Kingdom, BN1 6SB).

We are the Data Controller for the purposes of the Data Protection Act 2018 and the General Data Protection Regulation (Regulation (EU) 2016/679)).

As a company we are committed to protecting and respecting the privacy of your personal information. We want you to be confident that your information will be properly protected whilst in our possession.

This notice explains how we, and carefully selected third parties we work with, will collect and use the personal information of our customers, suppliers, prospects, and users of our website and its associated application (each referred to in this notice as a Site). If this describes you, please read this notice carefully and make sure you’re comfortable with the content.

If you have any questions about our use of your personal information, or you wish to exercise one of your rights under data protection legislation, please contact us. A summary of your rights is detailed in this notice.


This notice details how we use information you provide to us, including through the “Contact Us” function on our Site.

The Sites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Unfortunately, the transmission of information through the internet is never completely secure. Although we do our best to protect your personal data at all times, we cannot guarantee the security of the data you send to us through our Sites. Any transmission made is therefore at your own risk. Once we have received your information we use strict procedures and security features to protect against unauthorised access.


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to deliver the services via the Sites in accordance with the applicable terms and conditions.
  • Where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text or push message. You have the right to withdraw consent to these activities at any time by contacting our Data Representative at


We hope the following table helps you to understand what information we may collect, in what circumstances and how we use that information (including how long we retain it for).

Category of informationWhere it comes fromWhat is collected and how we use that informationHow long we will keep it for

Information you give to us

This is information you give to us about you by:


Registering to use our products or services.

We will keep a record of:

  • Your name
  • the username you provide,
  • email address and that you are over 13 years of age
  • Your user avatar (optional)

It is necessary for us to obtain and process this information in order to enter into, and perform, our contract with you to provide our products and services.

While you have an account with us and for one year after it is terminated.

Access to this information will be restricted on a “need to know” basis.

Contacting us with an enquiry or to report a problem with our products, services or our Sites.

In order to process your enquiry and/or investigate a problem we may ask you to provide contact information (name and email address).

We will only use your personal information to investigate and respond to you with the outcome of your enquiry/our investigation.

You do not have to provide this information to us, it is entirely voluntary. However, we may be limited in our ability to respond to you if contact information is not provided. We will only correspond with you in the way you have asked us to.

It is in our legitimate business interests to process this information in order to deal with your enquiry/investigate the problem you’ve raised. We’ll ensure your rights are protected.

From two years from the enquiry being closed.

Access to this information will be restricted on a “need to know” basis.

Business contact information.

We will keep:

  • a record of business contacts of our suppliers, advisers, agents and clients and their contact information in order to manage our commercial relationship with that third party and perform contractual obligations (i.e. it is necessary for us to perform a contract);

  • a record of contacts from competent authorities and regulators linked to our industry, together with their contact information, in order to comply with a legal obligation; and

  • a record of prospective business contacts. This is in our legitimate business interests (i.e. we have a justifiable reason for processing information in this way).

6 years

Information we collect about you and your device (automated technologies or interactions)

Each time you visit our website or app we will automatically collect the following information:

  • technical information, including your operating system and the browser or device you use (Device Information);

  • details of your use of our website including traffic data, the resources you use, where you have clicked through to our website from that of a third party, the domain name of the connecting website (Log Information);

Some online identifiers (such as IP addresses) are your personal information.

We collect Device Information so that we can ensure adequate technical support for our website and ensure it is functioning properly on all operating systems/browsers. We want to ensure the content of our website is being presented to you in the most appropriate way to ensure it is easy to use/navigate. We also need this information in order to allow you to participate in interactive features on the website where you chose to do so.

We collect Log Information so that we can better understand how our website is used and improve its functionality/content. We want to provide you with a customised service.

These activities are in our legitimate business interests (i.e. we have a justifiable reason for processing your information in this way).

We use cookies on our Site:

  • a cookie is a small text file sent to your computer or device;

  • a pixel tag is an invisible tag placed on certain parts of our Site. It does not leave a footprint on your computer/device.

Pixel tags and cookies work together to tailor the Site.

The cookies we collect are:

Direct cookies:

  • token: this is your authentication token, if you are logged in to Charisma

  • cookie-consent: this exists if you have opted in to cookies i.e. accepted the cookie banner

Indirect cookies:

  • Google tag manager: this allows us to determine if you have responded to an advertisement from a 3rd party site

You can manage this automatic collection of data by adjusting your cookie settings.

2 years

Do I have to provide this information?

The personal information you provide to us in the table above is entirely voluntary. You are not under a statutory or contractual obligation to provide it to us unless you apply to open an account in which case we will stipulate the minimum information we required to open and maintain your account.

If you decide not to provide that data when requested, we may not be able to deliver the services you have requested. In this case, we may have to cancel your access to the service but we will notify you if this is the case at the time.


If you need to provide us with personal information about another person you must obtain that individual’s express consent to pass us their information. You should share this notice with those individuals as it may also apply to them.


We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will only receive marketing communications from us if you have expressly opted in to receive them or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Charisma Entertainment group of companies for marketing purposes.


You can unsubscribe from any marketing messages by following the unsubscribe links on any marketing message sent to you OR by emailing us at at any time.

Where you unsubscribe we will still process your personal data to provide a service you continue to engage with.


We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.


Why might you share my personal information with third parties?

We may have to share your personal data with the parties set out below for the purposes set out in the table above:

  • Carefully selected third parties who provide a service to us to support our core operations, such as: processing our mail, communicating with customers and prospective customers on our behalf (including via social media), running promotions, providing IT systems and administrative services and the development and improvement of internal systems and processes. This includes:
    • a. Email providers - SendGrid, Mailchimp, EmailOctopus and MailerLite
    • b. Server and hosting providers – Heroku, Supabase and AWS
    • c. Error tracking and reporting providers - Sentry
  • Competent authorities (statutory bodies, regulatory authorities, authorised bodies who have a role laid out by law);
  • Other organisations where we are legally obligated to disclose your personal information (such as requests made in the prevention and detection of crime) or where disclosure is necessary to protect the property, rights and safety of us and our staff;
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice;
  • Other companies where we are trialling products and services which we consider may improve our offering to customers and/or our business processes; and
  • Other third parties where you have given your express consent or where we reasonably believe a third party is acting on your behalf.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.


We have appointed a Data Representative to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal information, please contact the Data Representative at

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.


Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our Data Representative at

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


We keep this notice under regular review. Any changes we make to this notice will be posted on our Sites with a prominent notice and, where appropriate, we will notify you by email.

If, in the future, we wish to use your personal information in a way not set out in this notice we will notify you and seek your permission to do so.


If you would like to request further information about this notice or the way in which we handle your personal information, please contact us at: Data Representative, Charisma Entertainment Limited, 3 Kings Meadow, Oxford OX2 0DP.